Jandy Aqua Link Controller Wiring

Electrical Wiring: Jandy Aqua link controller wiring

Electrical Wiring Question:
I have a Jandy Aqua link RS4 that run my computer equipment daily. Our dog bit into the wire that runs from the pool computer box outside to the control panel inside my home. I have replaced the wiring and cannot get the box inside to function appropriately. When the inside panel is connected to the outside panel using the same wiring, but a shorter length, the two panel will communicate just fine. Any idea what my problem could be? The original wire is Cat3 22/4.
Thanks for your consideration- Dean B.

Hi Dean - Great Question!
Dean, make sure that the new cable is exactly the same as the original cable, or required by Jandy. Also double check your terminations - where the cable attaches to the PC and out at the Jandy Pool Equipment. What is different between the shorter cable that works and the replacement cable? Is the gauge wire the same? From what I see of the unit it needs a 22 gauge wire. I've never seen this unit before - does it work well for you? and is it reasonably priced?
Thanks for the info.
Thanks for your help

The shorter cable is extra wire left over from the replacement cable. We are confused as to why the unit will work fine with the shorter cable versus the same cable, but longer and from inside the home. We have also had a pool company that services Jandy Equipment work on the problem and they could not resolve the issue either. The service company also tried new terminations at both the computer and out at the pool equipment. The unit did work well for us when it was working. To replace this unit, we are looking at 1500.00.
Dave Rongey, Licensed Electrical Contractor